The policies of the second Donald Trump presidency represent the most significant variables in today's global economic and financial markets. As such, they are testing the resilience and adaptability of financial institutions. While pursuing growth and innovation, financial institutions cannot avoid the important task of continuing to implement the principles for fair treatment of customers. With this in mind, the Bank of Taiwan on 22 September 2025 held a conference titled "Global Economic & Financial Outlook Under Trump 2.0 and Fair Customer Treatment Trends." The conference featured two keynote addresses. The first keynote speaker, Dr. Hsien-Ming Lien, President of the Chung-Hua Institution for Economic Research, provided an in-depth analysis of President Trump's policies and their impacts. The second keynote speaker, Ms. I-Ching Tu, Chairperson of the Financial Ombudsman Institution, shared her insights on recent trends in financial fraud and prevention mechanisms.

Ms. Jong-Yuan Ling, Chairperson of Taiwan Financial Holdings and the Bank of Taiwan, stated in her opening remarks that although the policies of the second Trump presidency have caused increased uncertainty in the global economy, it is nevertheless true that Taiwan's enterprises had already adjusted business strategies and global networks in response to the first Trump presidency and COVID-19 pandemic. More recently, greater clarity in U.S. tariff measures has somewhat lessened the uncertainty in global markets, resulting in a slightly improved global economic outlook. Chairperson Ling also emphasized that Taiwanese banks as a whole maintain excellent asset quality and risk-bearing capacity, enabling them to remain reliable partners for domestic enterprises and to support the ongoing structural adjustments of the real economy.

Another important topic addressed at the conference was "fair customer treatment trends." Chairperson Ling stated that "fraud prevention" has been identified by the Financial Supervisory Commission (FSC) as a key focal point of performance assessments this year and next, the Bank of Taiwan has long been committed to implementing the government's anti-fraud policies. The Bank has established a cross-departmental Fraud Prevention Task Force to carry out lateral integration of resources for the fight against fraud, and to utilize AI technology to enhance the Bank's watch-listed account model and achieve better fraud prevention results. Furthermore, the Bank is also an active participant in joint anti-fraud defense mechanisms aimed at creating a fraud defense network that protects elderly and other at-risk persons.

From 2020 through August 2025, Bank of Taiwan has successfully prevented 2,862 fraudulent transactions in which the public would have been cheated out of a combined total of NT$2.08 billion. In 2024 alone, Bank of Taiwan prevented a total of more than NT$500 million in fraudulent transactions—ranking first among all the government-owned banks. From 2019 through 2024, Bank of Taiwan was included each year by the Ministry of the Interior's National Police Agency on its list of "Financial Institutions That Performed Well in Protecting Consumers from Large-Sum Frauds." Also, from 2022 to 2024, special recognition was given to Bank of Taiwan service counter personnel who had successfully identified scams in progress, asked critical questions, and stopped fraudulent transactions from being completed. In addition, to enhance money flows transparency and strengthen integrity governance, the Bank has adopted an ISO 37001 anti-bribery management system, thus becoming the first financial institution in Taiwan to obtain this certification. This action demonstrates the Bank's concrete commitment to business ethics and the protection of people's assets.

With the global economy undergoing momentous change, the Bank of Taiwan has joined hands with financial industry peers and customers to examine economic and financial conditions as well as key fraud prevention and interception topics, thereby raising public awareness and fulfilling the Bank's corporate social responsibilities. During the conference, the Bank also shared its vision for sustainable finance. In August 2025, the Bank launched the "Green Go Card"—Taiwan's first wooden credit card—to communicate the Bank's firm commitment to environmental protection and carbon reduction, and to signal its intention to work with consumers and corporate partners to create a sustainable financial ecosystem that is both competitive and socially responsible.