The Bank of Taiwan exerts great effort to make changes towards the vision of digital transformation. President Ma-Li Shih of Taiwan Financial Holdings Co., Ltd. (president of the Bank of Taiwan at the time) led the vice presidents and heads of departments at the Bank of Taiwan to organize the "Digital Transformation Seminar for Mid-level and Senior Managers" on August 7, 2024. President Shih stressed: Digital transformation should empower technology. Externally, we focus on customers’ experience and build on the bank's existing advantages. Internally, we must utilize the collaboration between people and technology to create an environment that empowers bank employees to smoothly carry out operations, and attach importance to human resource cultivation.

The Bank of Taiwan's digital transformation initiatives have shifted from "changes" made by departments to making transformation a part of the “routine.” The seminar provided a complete description of what digital transformation looks like in the financial industry and its trends from an external professional perspective, from the outside in, from the top down, from an international perspective to customer management, and from the CEO's perspective to the improvement of internal operating efficiency. First-level supervisors of departments in attendance discussed AI compliance inspections and deployment required for FinTech services, and also discussed how to deepen the aspects of business integration to achieve operating procedure optimization, business integration and innovation, and achieve the transition goal of resilient information operations.

The Bank of Taiwan's new Digital Transformation Flagship Plan turns over a new leaf with "Intelligent Transition Powered by Technology," and will deepen the application of FinTech, introduce data analysis, and apply AI technology to business and management processes. Since the Bank of Taiwan began implementing digital transformation, many services have become available online. The Bank's digital products and brands have won six awards in the 21st "National Brand Yushan Award." The Bank will adhere to the philosophy of being "user-centered," continue to expand the scope of financial services for customers, and strive to create a better life for customers and employees - "Great Deal, Great Life!"